OPTEX Warranty

OPTEX Fabric

OPTEX is produced using Textilene® 90 fabric by Twitchell. Twitchell produces durable, all weather fabrics that are un-matched for quality and durability. Textilene® 90 fabrics are covered by a Lifetime limited warranty on commercial or residential applications from the original date of purchase against defects of workmanship and materials, and/or excessive loss strength from normal exposure conditions, including sunlight, rot, mildew, or atmospheric chemicals that might render it unserviceable. This warranty is extended only to the original purchaser of the material.

If the textile has been subject to damage, neglect, unreasonable or improper use or care, exposure to corrosive chemicals, accidents, vandalism, acts of God, or other causes not arising from defects in original material or workmanship, this warranty is void.

OPTEX and Light-Fade Resistant 5 Year Warranty

Light-fade resistance, sometimes referred to as print permanence, is a measure of how well a print resists fading with exposure to light and other environmental factors such as ozone. The color of an ink comes from its dyes or pigments, and over time these particles will be broken down by UV rays in sunlight, resulting in colors that fade. Prints produced with inks that contain pigments, such as HP Latex Inks, tend to last longer than prints produced with inks that contain dyes, but nonetheless they will start to fade over time depending on the intensity of UV light exposure. After the HP Latex printing process, OPTEX is then clear coated for additional UV protection that provides the user with a minimum 5 year guarantee from noticeable fading.

Overall Limited Lifetime Warranty

Texton warrants that OPTEX will be free from defects in materials and workmanship for as long as the original retail purchaser owns the product, provided that products were properly installed in residential dwellings and products were made or assembled exclusively from OPTEX materials and components.

The obligation of Texton is limited to repair or replace the shadings or components found to be defective, and excludes shipping charges and labor costs for measuring, fabricating and installation. Repairs will be made with like or similar parts. This warranty does not include any conditions or damages resulting from accidents, alterations, exposure to elements (which could cause, among other things, the fading of shade colors), misuse, abuse, motorized devices, or failure to follow our instructions with respect to measurement, installation, cleaning or maintenance. This warranty does not cover damage to shade fabrics as a result of using window cleaners or similar substances, which could cause discoloration of the shades. This warranty does not cover any condition or damage resulting from removal of the shade and reinstallation in the same or another window.

This warranty does not apply to conditions caused by normal wear and tear upon the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES OR WARRANTIES. In no event shall Texton, Inc. be liable or responsible for INCIDENTAL OR CONSEQUENTIAL DAMAGES or for any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not apply to you.